If you've opened this page, you're already doing the right thing. Hellspin exists for entertainment, and the moment it stops being that, it's time to step back. Below you'll find practical tools, warning signs worth watching for, and direct lines to help in Australia.
Why responsible gambling matters
Gambling should fit inside your life, not become it. The risks are real: money lost that was needed elsewhere, relationships strained, sleep and work affected. What starts as a pastime can turn into a problem faster than most people expect, and recognising that early makes all the difference.
No site, ours included, can prevent harm on its own. The tools we offer and the resources Australia provides work only when you use them honestly. That means setting limits before you need them, not after.
Signs gambling is getting out of hand
These behaviours should concern you:
- Chasing losses — depositing again immediately after losing, convinced the next session will recover what's gone.
- Borrowing money to gamble, or gambling with money set aside for rent, bills or groceries.
- Lying to family or friends about how much you've spent or how often you play.
- Feeling restless, irritable or anxious when you're not gambling.
- Neglecting work, study or responsibilities because gambling takes priority.
- Using gambling to escape stress, depression or other problems rather than addressing them.
If two or more of these feel familiar, it's time to act.
Questions worth asking yourself
A short self-check, answered honestly:
- Have you ever gambled longer than you intended?
- Do you feel guilty or ashamed after a session?
- Has gambling caused arguments with people you care about?
- Have you tried to cut back and found you couldn't?
- Do you gamble to win back money you've already lost?
- Has gambling affected your sleep, your appetite or your ability to concentrate?
These are not diagnostic questions, but yes answers are a signal worth taking seriously. If you answered yes to three or more, consider reaching out to one of the support services below.
Hellspin's control tools
We do not operate Hellspin and cannot process account requests, set limits or close access on your behalf. The operator provides responsible gambling tools through your account settings, and requests are made directly to their support team at [email protected].
The tools the operator makes available include deposit limits, time limits and self-exclusion. A deposit limit caps how much you can add to your account over a day, week or month. A time limit restricts how long you can play in a single session. Self-exclusion closes your account for a minimum period — typically three, six or twelve months, or permanently — and prevents you from reopening it during that time.
Once a limit or exclusion is set, it cannot be reversed immediately. That friction is deliberate: it gives you time to reconsider rather than acting on impulse. If you're unsure which tool to use, start with a deposit limit — it's the simplest and often the most effective.
Requesting a break or account closure
To self-exclude or set a limit, log into your Hellspin account and navigate to the responsible gambling section, or contact the operator's support team directly at [email protected]. State clearly what you want — a cooling-off period, a permanent closure, or a specific limit — and the operator will process it. Do not delay: the request takes effect once confirmed, not when you feel ready.
This portal cannot close your account, adjust your limits or intervene in any way. We describe the operator's services; we do not provide them. For help with your account, deposit or withdrawal, contact Hellspin directly.
Practical limits that work
These steps reduce harm before it starts:
- Set a budget before you deposit, and treat it as money spent, not invested. If losing that amount would affect your rent, food or bills, it's too much.
- Set a time limit and use an alarm. Two hours feels different in the moment than it does afterward.
- Never chase losses. The session that recovers a loss is rarer than the one that doubles it.
- Keep gambling separate from other activities. Don't play while working, watching TV or spending time with others — it's a sign it's taking over.
- Take regular breaks. A day off each week, or a week off each month, keeps perspective.
If you've tried any of these and found you couldn't stick to them, that's not a personal failing — it's a signal the problem is bigger than willpower alone can manage, and outside help is the right move.
Where to get help in Australia
Australia provides free, confidential support for anyone affected by gambling, and you do not need to be in crisis to use it.
National Gambling Helpline
1800 858 858 — free, available 24 hours a day, seven days a week. The line is staffed by trained counsellors who understand gambling harm and can talk through your situation without judgment. You can also access free online chat and email counselling through Gambling Help Online.
BetStop – National Self-Exclusion Register
BetStop is a free service run by the Australian Communications and Media Authority (ACMA). Registering excludes you from all licensed Australian online and phone wagering providers at once, for a minimum of three months and up to life. The process is straightforward, and once registered, licensed operators are required to block your access.
BetStop covers licensed wagering providers in Australia. It does not cover online casino games, which are not lawfully provided to people in Australia. If you are using offshore casino sites, BetStop will not block your access to them, and you will need to request self-exclusion directly from each operator.
International and online resources
Gamblers Anonymous runs peer-support meetings across Australia and online. Gambling Therapy offers free online counselling and peer support in multiple languages.
Blocking software such as Gamban and BetBlocker can be installed on your devices to prevent access to gambling sites. Both work across phones, tablets and computers, and both are harder to remove than a simple app uninstall — which is the point.
Protecting minors
Hellspin's terms restrict access to users aged 18 and over. If you share devices with children or teenagers, consider enabling parental controls on your router, browser or device to block gambling sites entirely. Most Australian internet service providers offer free filtering tools, and both iOS and Android include built-in restrictions.
If you believe a minor has accessed a gambling site, contact the operator immediately and report the matter to the ACMA.
Contact and further support
For questions about the content on this page, reach the editorial team at [email protected]. For account, deposit or withdrawal issues, contact Hellspin's support team directly at [email protected].
If you or someone you know needs urgent help, call the National Gambling Helpline on 1800 858 858, or visit betstop.gov.au to self-exclude from licensed Australian wagering services.
Gambling should be entertainment, not a chore. The moment it stops being fun, it's time to stop.
Disclaimer: This site is informational in nature. We do not operate a casino, accept wagers or organise gambling of any kind. Access to gambling services is restricted to adults 18+ only. If you need help with problem gambling, contact the National Gambling Helpline on 1800 858 858 or visit betstop.gov.au.